Our Culture
The center-piece of the culture of the Company is its relentless pursuit for Excellence in our services. The culture of “ Excellence No Compromise “ in our services distinguishes us from other service providers in the industry worldwide, and is well-known to our customers which have the same high demands for the quality of their services and products.
People
Process
Technology
Its business model is built on the control of these three factors of production.
CN Logistics USA believes in the development of a Technology-enabled Supply Chain® with an expanded scope of Retail Solutions of “ Concept to Cash “. It has developed a Retail Supply Chain Solution from “ Source to Shelf “ in the last decade which has helped its retail customers worldwide to deliver best value for the products they source directly from China, South-east Asia and the Indian Subcontinent.
Our Values
Passion for Service
Professional services is integral to our success. By providing consistent, high-quality services and tailored value-added services, we always aim to match our clients’ needs and exceed their expectations. Every one of our staff acts as our brand ambassador, who commits to deliver best-in-class services and to create a trusting relationship with our clients.
Responsiveness
We aim to develop and maintain a thorough understanding and hence strong relationship with our clients. We always maintain close and effective 24/7 communication with clients in order to understand and cater their different needs, while obtaining latest market information and customer feedback from our services.
Proprietary IT Systems
Well-established partnership with carriers remains one of the most important factors in the integrated logistics market. Benefited from our first-mover advantage, we are able to maintain a long-term and stable partnership with our carriers, and through their services, we are able to provide a more competitive and suitable solutions to our clients.
Establish Long-Term Partnership
We utilize our proprietary IT systems to enable efficient operational management and to better serve our customers’ supply chain needs. Our proprietary IT systems include CN WMS, which provides real-time statistics in relation to goods in our distribution centers, and is deployed globally for the management of our logistics operations and work allocation at our distribution centers.
Sustainable Development
As a socially responsible corporation, we are aware of the importance of integrating social and environmental considerations into our business which we believe can bring contributions to a sustainable society. As a result, we are one of the first movers in the integrated freight forwarding industry that place a strong emphasis on recycling and waste material management.